2006-03-10

iTunes Music Store Multi-Pass Purchase of TV Shows Not Working


USER ISSUE
I signed up for a multi-pass subscription to a TV show through the iTunes music store. The current episode of the show downloaded just fine. However, the next day, the subsequent show didn't download automatically. My online user account information stated that I had received two shows. I received an e-mail from the iTunes Music Store stating that the show would download automatically upon opening iTunes, but it never downloaded. I couldn't figure out how to get it.

ISSUE RESOLUTION
Under the Advanced menu in iTunes, choose the "Check for Purchases..." option. This should force the show to download.

ISSUE POSSIBLE CAUSE
There is probably a high demand for the show and therefor, not everyone who starts iTunes will automatically get the show immediately. There is probably a queue of people waiting for the download (without knowing it) and when your turn comes up, the server will start downloading it eventually.

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